Job at HSBC – Customer Service Executive GSC’S

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Job Description

Business: Payments Business Services

Open positions:1

Role Title: Customer Service Executive

Global Career Band:8

Location (Country / City )Bangalore

Why join us?

  • To undertake all complex processing within the section.
  • To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
  • An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
  • To ensure that tasks are prioritised, processed and completed in accordance with procedures
  • Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
  • To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
  • Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
  • To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
  • To provide a high quality service, in line with procedures and compliance guidelines.

The Opportunity:

  • Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
  • A high level of awareness about compliance and money laundering is maintained at all times
  • Ensuring all end of day checks are duly completed.
  • The job involves financial and reputation risk so all the referrals should be sorted out within SLA

What you’ll do:

  • High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
  • Ensure error free and quality processing
  • Understanding critical documentation and interpreting information and risk involved
  • Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
  • Generating case studies and sharing learning points


What you will need to succeed in the role:


  • Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.


  • Work experience not essential


  • Ability to speak and understand English fluently.
  • Ability to write good quality business letters, emails and reports.
  • Good conversational skills to engage customer.
  • Ability to learn quickly and transfer knowledge appropriately.
  • Ability to understand and interpret numeric data.
  • Minimum, basic computer knowledge.
  • Flexibility to work shifts.
  • Ability to build rapport with and relate to a wide range of people.
  • Ability to maintain focus while working with voluminous data.
  • Ability to multi task.

What additional skills will be good to have? .

  • All applicants must have successfully completed their probation period.
  • Employees must meet performance and behavioral standards as defined in the policy.
  • All applicants should have served at least 12 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
  • Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
  • Application form should be submitted along with the current CV.
  • All applicants should inform their respective Line Managers of their application.
  • All the completed applications should be submitted on or before the closing date.


About the HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on HSBC website.

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